High Achieving Sales Machine
- Revenue-cost ratio
- Cost per sale
- Agent productivity
- Sales agent conversion rate
- Contact rate of database
- Analysis by customer segments
- Decision maker contact
Solutions
They achieve a higher and faster rate of sales for their clients through keen and focused strategies via our outbound telecommerce platform. At Teledirect, they serve their client’s needs with a highly structured and process driven activity to secure results that meets or exceeds expectations while giving paramount consideration to corporate representation and image.
Profit Generating Customer Service
- Multi stakeholders case management
- Online knowledge base
- Auto SMS follow up
- Speed capture methods
- Auto email inbound and outbound
- Online statistics for calculating on-time key performance indicators
- Close loop management system
Improving Call Centre Performance
- Process Analysis
- Process Design
- Process Review
- Design of Training Tools
- Training Delivery
- Mystery Shopper Programmes
- Provision of TeleSmart900 workstations)
- Provision of Software Development
- Data Mining & Database Administration
- Talent Support
- Overall Project Management
